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Frequently Asked Questions

Can't find what you are looking for or need a little help to navigate around our website, this FAQs page is here to help, we've added our most common questions into this page to help you get the most from our website.

Website Assistance

I can't find the item I'm looking for?

Try using the search bar under our logo, If you have the part number please try this first. Or you can try using a description ie Spark Plugs and all the listings for spark plugs will be shown below and you just click on the ones which are correct for your car.

We are still building the website and adding parts everyday, if there is a item you can't find please call our sales team on 01945 700500 and we shall evdevour to add this part to the website for you.

I'm having problems logging into the shop, what can I do?

There are a few things you can try:

  1. Username, by default the shop will use your email address as a login, check that you are using the right email address, usually, your computer will store login information for you so if the email address you are typing in is not recognised it may not be the right one.
  2. Is the password correct? It's very easy to mistype a password so try entering it again.
  3. Lost password, it does happen but you can easily resolve this, visit the login screen and under the login password box, you will see a "Lost your password?" link. enter your email address and the system will send you an email with a link to reset your password. You should now be able to login to the website with your revised login details.
Basket lifespan

Your shopping basket will remain live for 48 hours if you make a payment after this time you may not receive your order. If you are selecting items to buy later why not use the wish list feature to build your order first.

How do I pay for my items?

Payment is made through Worldpay, which is a secure website to make your payment.  Sorry we do not except Paypal at this time.

Postage Assistance

I'm outside the UK and your system can't find my address?

We cover as many countries as we can with our shipping options but some countries are not possible, see the full list of countries we ship to below.

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Hungary
  • Ireland
  • Italy
  • Jersey
  • Luxembourg
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Northern Ireland
  • Isle of Scilly
  • Isle of Wight
  • Scottish Highlands & Islands
  • United Kingdom
I'm in the UK but your system won't recognise my postcode?

There are various shipping zones in the UK and these have been added to our system, you will have to select the correct postal zone (see the list below) to complete your order with the correct shipping fee applied.

ZONE 1 = United Kingdom (UK)

ZONE 1A = UK-Isle of Wight

ZONE 2 = UK-Scottish Highlands and Islands

ZONE 3 = Isle of Man

ZONE 4 =  UK- Northern Ireland

ZONE 5 = Ireland

ZONE 6 = Guernsey, Jersey

How soon do you despatch orders?

We aim to despatch all our orders within 24/48 hours on receipt of your order.

When will I receive my order?

All mainland UK orders should be received within 1-2 working days from despatch.  Orders which are placed over the weekends will be despatched on the Monday.  If you have not received your order within this time please call our sales team on 01945 700500 and we shall look into this for you.

European Delivery

Orders being delivered to Europe will take approx 4 -7 working days.

Out of Stock Items

The item I need is showing out of stock, when will it be available?

We are always ordering stock but in some cases, items are not always easy to source, for updates on products that are out of stock send us an email or call us on 01945 700500.

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