Returns Policy

Delivery Timescales

We always aim to ship all orders received before 3 PM on the same working day. Standard UK Delivery takes approximately 1-3 working days. You will be contacted if you order an item that isn’t in stock for delivery immediately and we will endeavour to accommodate your requirements where we can. If you have any special delivery requirements, please contact us and we’ll do our best to assist you. We can ship into Europe which takes approx 5-10 working days.  Sorry, we do not offer International shipping.

Price Promise

The MGB Hive strives to be the best price on the web, however, if you do see an item cheaper elsewhere please email us where you found the item cheaper. email us the link or call us on +44 (0)01945 700500 and we’ll check it out and get back to you.

Returns & Refunds Policy (Distance Selling) Regulations 2000

Under the Distance Selling Regulations, you have the right to cancel your order within seven (7) working days of receiving your order; this seven (7) day approval period starts the day after receiving your item.

Any personalised or custom items made to your specifications which by reason of their nature cannot be returned are not eligible for a refund. Please contact us by email or call us on +44 (0)1945 700500 and inform us of your intent to cancel and return your order, we will happily accept the return of your order providing all items in your order are returned in their original packaging and condition.

Refunds will be issued within 48 hours of receipt of your returned goods giving us time to check over them and make sure they are 100% as sent out.

The MGB Hive is not entitled to pay for your shipping costs when returning an item to us unless the item is damaged or we have sent the wrong item to you where we will include the cost of return shipping within your refund. Orders must be checked for damage or missing items and reported to us within 24 hours of receipt of order.

If you would like to return your order or part of the order, please send it back to the following address.  Please make sure your invoice numbers are included.

Returns Address:

The MGB Hive Returns
Marshall’s Bank,
Parson Drove,
Cambs PE13 4JE

Always retain your proof of posting as The MGB Hive will not be held responsible for items damaged or lost while being returned to the company.

Warranty Returns

If you have any issues with your purchase, please email at the earliest convenience and we will look to help you in all instances where we can.